Customer Service Policy

This policy defines our customer service standards for all shoppers on our website. By placing orders here, you agree to these service terms.

Our support team handles product questions, order tracking, shipping issues, return & refund guidance, and other shopping-related inquiries before and after purchase.

We aim to reply to all emails and messages within 24 business hours. For faster assistance, please include your order number, problem description and relevant photos when contacting us. Minor delays may occur during holidays or big sales events.

If you receive damaged, missing or incorrect items, please contact us promptly with proof for proper solutions. All returns and refunds will be processed strictly following our official Refund Policy. We do not support direct product exchanges.

Our team will communicate politely and resolve reasonable issues sincerely. We reserve the right to stop replying to hostile language, repeated unreasonable complaints and harassing messages.

We may revise this policy at any time, and updated content will be posted on this page without individual notice. Your continued shopping means you accept the latest rules.