Refund Policy

We accept valid return requests for purchased items within 60 calendar days counting from the moment your package is marked delivered by the shipping carrier. To qualify for a full refund, returned goods must remain unused, unopened, and intact in their original packaging, with all original seals, labels, accessories and packaging materials fully attached. Items that have been opened, heavily used, damaged by improper personal use, contaminated, or unable to be resold will not be eligible for return approval. Clear photographic evidence may be required during review to confirm product condition.

You must submit a return application to our customer service team before sending any products back. Please provide your complete order number, purchase time, specific reason for return, and clear photos of the items to speed up our verification process. Our support team will review your request and send you authorized return instructions once approved. Any packages returned without prior official authorization will be rejected upon receipt and will not be processed for refunds.

After we receive your returned parcel and complete inspection to confirm compliance with return rules, we will initiate your refund immediately. It normally takes 5–10 business days for the refund amount to show up in your original payment account after issuance. Occasional delays may happen due to internal settlement schedules of banks or third-party payment platforms, situations beyond our operational control.

All approved refund amounts will be calculated and issued in United States Dollars (USD), consistent with the currency you used during checkout. Any exchange rate fluctuations, bank transfer fees, or intermediate deduction fees generated during the refund transfer process shall be borne by the customer and will not be reimbursed by our store.

Since all orders enjoy complimentary global shipping at checkout, original shipping costs are non-refundable under all return scenarios. We reserve the right to decline refund applications for items damaged after delivery due to customer mishandling, improper storage, accidental dropping, or self-inflicted defects. Clearance, promotional discounted, and final-sale items may carry extra return restrictions as marked on respective product pages.

We reserve the right to revise and update this refund policy at any time without separate individual notifications to customers. The latest version will always be published on this page. By placing orders on our website, you acknowledge and agree to abide by the most current refund policy terms.